Refund Policy

7-Day Money-Back Guarantee: We stand behind the quality of our courses. If you're not satisfied with your purchase for any reason, you can request a full refund within 7 days of your purchase date.

1. Our Commitment to Quality

At ProView Lab, we are committed to providing high-quality educational content. We want you to be completely satisfied with your purchase. That's why we offer a straightforward 7-day money-back guarantee on all course purchases.

2. Eligibility for Refunds

2.1 Time Period

To be eligible for a refund, you must request it within 7 days (168 hours) of your original purchase date. The purchase date and time are determined by the timestamp on your payment receipt.

2.2 Course Completion

Refunds are available regardless of course progress. However, we ask that you provide honest feedback about what didn't meet your expectations so we can continuously improve our courses.

2.3 One Refund Per Customer

Each customer is entitled to one refund per course. If you have received a refund for a course in the past, you will not be eligible for another refund if you repurchase the same course.

3. How to Request a Refund

3.1 Contact Us

To request a refund, please email us at support@proviewlab.com with the following information:

• Your full name as it appears on the purchase
• Email address used for the purchase
• Order number or transaction ID
• Course name
• Reason for refund request (optional but appreciated)

3.2 Subject Line

Please use the subject line: "Refund Request - [Your Order Number]"

3.3 Response Time

We will review your refund request within 2 business days and send you a confirmation email. Most refund requests are processed within 24 hours.

4. Refund Processing

4.1 Processing Time

Once your refund is approved, we will initiate the refund to your original method of payment. The refund will be processed within 5-10 business days, depending on your payment provider.

4.2 Refund Method

Refunds will be issued to the same payment method used for the original purchase. We cannot issue refunds to a different payment method or account.

4.3 Credit Card Refunds

If you paid by credit card, the refund will appear on your credit card statement within 5-10 business days. The exact timing depends on your credit card company's policies.

4.4 Payment Gateway Delays

Please note that payment processing times may vary depending on your bank or payment provider. While we process refunds immediately upon approval, it may take additional time for the funds to appear in your account.

5. After Refund Processing

5.1 Access Termination

Once a refund is processed, your access to the course will be immediately terminated. You will no longer be able to access course materials, videos, or any downloadable content.

5.2 Certificates

Any certificates of completion issued will be revoked and are no longer valid after a refund is processed.

5.3 Downloaded Materials

You agree to delete any downloaded course materials after receiving a refund. Continued use of course materials after a refund is a violation of our Terms of Service and intellectual property rights.

6. Non-Refundable Situations

While we strive to accommodate all reasonable refund requests within the 7-day window, refunds will not be issued in the following situations:

• Requests made after the 7-day guarantee period has expired
• Violation of our Terms of Service (including sharing account credentials or course materials)
• Suspected fraudulent activity or abuse of the refund policy
• Technical issues on the customer's end (e.g., incompatible devices, internet connectivity issues)
• Change of mind after the 7-day period
• Courses purchased during promotional offers after the promotional period has ended

7. Special Circumstances

7.1 Course Updates

Course updates and improvements do not qualify for refunds. All courses include lifetime access to updates at no additional cost.

7.2 Bundle Purchases

If you purchased a bundle of courses, the refund will be prorated based on the individual course prices at the time of purchase.

7.3 Promotional Purchases

Courses purchased at a promotional discount are subject to the same refund policy. You will receive a refund for the amount you actually paid.

8. Chargebacks

We ask that you contact us directly at support@proviewlab.com before initiating a chargeback with your bank or credit card company. Chargebacks filed without first attempting to resolve the issue with us may result in the permanent termination of your account and loss of access to all courses.

If we receive a chargeback notification, we will provide your bank with all transaction details, communications, and proof of access to the course materials.

9. Questions and Support

If you have any questions about your purchase, course content, or technical issues, please contact our support team at support@proviewlab.com before requesting a refund. Many issues can be resolved quickly with the help of our support team.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (BRT), and Saturday, 10:00 AM to 2:00 PM (BRT). We typically respond to all inquiries within 24 hours.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your purchase and continued use of our services after any changes constitutes acceptance of the new Refund Policy. The policy in effect at the time of your purchase will govern your refund rights for that purchase.

11. Consumer Rights

This Refund Policy does not affect your statutory rights under Brazilian consumer protection law (Código de Defesa do Consumidor). In accordance with Brazilian law, you have the right to withdraw from distance contracts within 7 days of purchase.

12. Contact Information

For refund requests or questions about this policy, please contact: